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Blogs
May 29, 2026
PRODUCT
Telcos start feeling the heat amid disruptions and investment cycle
May 25, 2026
PRODUCT
AI is Changing the ERP Conversation
May 25, 2026
PRODUCT
The Trust Layer of CX: Why Trust Will Define the Next Era of Customer Experience
May 12, 2026
PRODUCT
How can companies build an AI advantage?
May 11, 2026
PRODUCT
Can Software Vendors Stop AI?
May 4, 2026
PRODUCT
Can Agentic AI solve the CX problem?
All
Insights
Tech
Product
Bridging the Gap: AI Agents Built for Business, Not Just Big Budgets
29 April 2026
Pramod Ratwani
The Business of Keeping us Sick
27 April 2026
Chari TVT
AI Runtime Stories (#5) National LLMs Are Not Built to Win Benchmarks
22 April 2026
William Kiong Wai Lun
Omotenashi
17 April 2026
Mahek Rawat
The Era of Agentic CX: Orchestrating Outcomes with AI at the Core
16 April 2026
Pramod Ratwani
The Most Underrated Lever in Business Is Right Under Your Nose
14 April 2026
Chari TVT
GCCs: From execution engines to innovation hubs
13 April 2026
Aditya Dey
The Hidden Cost of “Ga Enakan”
13 April 2026
Felisa Aidadora Darmawan
Should You Still Invest in SAP, Oracle, or Microsoft ERP?
6 April 2026
Chari TVT
Who Builds the AI Nation?
3 April 2026
William Kiong Wai Lun
AI Runtime Stories (#3) What OpenClaw Means for Every Organisation
2 April 2026
William Kiong Wai Lun
What Chagee Gets That Telcos and Banks Don't
29 March 2026
Manoj Menon
India’s Moment: Fix the Soil. The Seeds Are Already Top Notch.
26 March 2026
Chari TVT
Powering India’s digital infrastructure backbone for AI and cloud era.
26 March 2026
Ajay Sunder, Sanskar Rathee
CX Is Faster Than Ever. So Why Does It Feel Worse?
25 March 2026
Mahek Rawat
Where Strategy Meets Scale: India's GCCs
25 March 2026
Aditya Dey
Rethinking Chatbot Performance in Global Travel 2026
19 March 2026
Harshit Gulati
Navigating the SaaS‑pocalypse: Why the Software Boom Is Hitting Its Breaking Point
17 March 2026
Chari TVT
The Agentic AI Barrier Isn't Technical
16 March 2026
Chris Morris, Avneesh Saxena, William Kiong Wai Lun
Is CRM eating the Contact Centre?
12 March 2026
Shivanu Shukla
Our Ability to Visualize Far Exceeds Our Ability to Execute
11 March 2026
Manoj Menon
The Telco Profit Reset
9 March 2026
Chari TVT
AI Runtime Stories (#1) Enterprise AI, as it actually runs.
9 March 2026
William Kiong Wai Lun
Predictive CX: When Problems Get Solved Before Customers Feel Them
6 March 2026
Divagaar Siva
Redefining telecom ownership in the age of AI infrastructure
27 February 2026
Ajay Sunder, Sanskar Rathee
AI Runtime Stories (#1) Everyone Is Cooking From Someone Else’s Recipe
27 February 2026
William Kiong Wai Ln
The Cignetti Blueprint: Why the "Connected CEO" Must Exit the Emergency Room
25 February 2026
Manoj Menon
Why Airlines Don’t Make This Mistake and Telcos Do, everyday
23 February 2026
Chari TVT
AI at the Core, Orchestration at the Edge: Strategic Signals from NiCE’s FY2025 Results
23 February 2026
Shivanu Shukla
What Will It Take for Telcos to Nail Sovereign Cloud?
19 February 2026
Jayanth "Jay" Nagarajan
The Death of the Dashboard: Why Malaysia’s Next CX Frontier is Agentic, Not Generative
13 February 2026
Divagaar Siva
VZ-Frontier deal - Has Fibre Become the Profit Anchor in Telecom?
10 February 2026
Ajay Sundar, Sanskar Rathee
How Digital Experiences Will Evolve in 2026
10 February 2026
Felisa Audadore Darmawan
How SEA’s telcos can escape value destruction?
9 February 2026
Chari TVT
Patient Care in the Age of Agentic AI
3 February 2026
Harshit Gutati
India unlocks the new frontier of growth with Nano GCCs
27 January 2026
Aditya Dey
Why Global Capability Centers matter now for Japanese companies building in-house capabilities for the digital era
19 January 2026
Hironobu Suzuki
Discounts Win Indian Consumers. CX Keeps Them
16 January 2026
Mahek Rawat
When Telco Apps Become Experience Platforms
15 January 2026
Felisa Aidadora Darmawan
Powering Change: How Mission 300 Can Save Africa’s Forests and Future
13 January 2026
Rahul Sikka
The Rise of Silent CX: Designing Experiences Without a Single Word
9 January 2026
Divagaar Siva
Switching On Africa’s Future with “Mission 300”
7 January 2026
Rahul Sikka
Twimbit wrap 2025
30 December 2025
Varnika Goel, Abineesha Suresh
IPO valuations: greed, ego or a system built without consequences?
29 December 2025
Chari TVT
Quarterly results: are we measuring what truly matters?
23 December 2025
Chari TVT
Hybrid cloud and infrastructure: the new intelligence layer of enterprise architecture
18 December 2025
Avneesh Saxena, Shivam Setia
India is ready for AI in customer service, but brands are still catching up
18 December 2025
Mahek Rawat
Quantum Computing: Your Next Existential Threat and Greatest Opportunity
15 December 2025
Avneesh Saxena
The Routing Decision No One Sees, And Every Patient Feels
8 December 2025
Mahek Rawat
AI’s Valuation Mirage: Why the Bubble Will Burst and Who Will Survive
5 December 2025
Chari TVT
From sight to sensation: How e-Taste and e-Smell VRs are rewriting CX
21 November 2025
Harshit Gulati
Your NPS Went Up. Your Budget Went Down. Here’s Why
14 November 2025
Mahek Rawat
From Tanks to Tech: Modernizing Defense Spending for the Digital Age.
11 November 2025
Chari TVT
Predictive CX Ethics: The Fine Line Between Help and Intrusion
3 November 2025
Quantum Computing's Enterprise Moment: Lessons from HSBC's Breakthrough
29 October 2025
Avneesh Saxena
The Great Brand Reckoning: Why boards and risk practitioners must start to worry
28 October 2025
Chari TVT
Humanoid AI transforming dealership experience
27 October 2025
Harshit Gulati
One-Man, One-Billion-Dollar Company or a World Worth Living?
26 October 2025
Manoj Menon
Justice Delayed Is Justice Denied: Can Agentic AI Lawyers Help India’s Legal System?
15 October 2025
Chari TVT
AI-Driven Training for BPO Agents: Personalized Learning Paths and Metrics
13 October 2025
Rinoo Rajesh
The Birthday Marketing Paradox: Why More Touchpoints Are Creating Less Impact
6 October 2025
Syahirah Raffi
Chatbots vs. Agent Assist AI: Finding the Perfect Balance for Customer Support
29 September 2025
Rinoo Rajesh
Why Telcos Should Rethink Their Large Language Model (LLM) Strategy
23 September 2025
Chari TVT
One tap, two taps, three taps: Inside HDFC Bank’s new mobile banking experience
19 September 2025
Harshit Gulati
Forget Photoshop: Google’s Nano Banana points to the future of visuals
13 September 2025
Shivam Setia
The Future of Genius: From Human Potential to Agentic AI
10 September 2025
Chari TVT
The Khairul Aming Phenomenon: How Authenticity Built Malaysia's Most Beloved Food Empire
8 September 2025
Syahirah Raffi
Unlocking Growth: The India–Japan Opportunity
4 September 2025
Hironobu Suzuki
Leveraging AI to optimize workflow automation in BPOs
1 September 2025
Rinoo Rajesh
Leading Strategic Growth in the Age of AI
29 August 2025
Chari TVT
How AI is transforming the future of business operations in 2025
25 August 2025
Rinoo Rajesh
Enterprise AI Infrastructure: Navigating the Strategic Shift from Cloud Dominance to Hybrid Control
25 August 2025
Avneesh Saxena
Navigating the Monsoon of Competition: Can ChatGPT Go Weather India’s Market Storm?
20 August 2025
Jatin Batra
Uncovering the Wealth Gap: Why Hard Work Isn’t Always Fairly Rewarded
20 August 2025
Chari TVT
The Changing Era of Search: From Keywords to Conversations
20 August 2025
William Kiong Wai Lun
CX Journal #3: Rituals That Build Lifelong Customer Bonds
18 August 2025
Manoj Menon
Why traditional CX metrics don’t work for Gen Z (and what to track instead)
14 August 2025
Harshit Gulati
The End of the Race to Zero: Is a New Era Coming for Singapore’s Telecoms?
12 August 2025
Manoj Menon, Sanskar Rathee
Persistent SIM Binding for OTT Apps: India’s Security Masterstroke or a Privacy Disaster in the Making?
12 August 2025
Jatin Batra
GPT-5: OpenAI just rewrote the AI playbook — again
11 August 2025
William Kiong Wai Lun
CX Journal 2: We put Indonesia and Singapore’s immigration to the test - the surprises will shock you
11 August 2025
Nikita Narula, Manoj Menon
The $1.5B Signal: Why the Genesys Funding Round Marks a New Era in Customer Experience Technology
6 August 2025
Shivanu Shukla
Sovereign Cloud Wars: Is Airtel India’s David Against Global Goliaths?
6 August 2025
Jatin Batra
CX Journal #1: Frictionless Journeys and Playful Stays
3 August 2025
Manoj Menon
The Need for (Less) Speed: Why Smart Sales Teams Are Slowing Down to Go Further
1 August 2025
William Kiong Wai Lun
NiCE Acquires Cognigy: A Strategic Catalyst for AI-Driven CX Orchestration
28 July 2025
Shivanu Shukla
Trust Bank: Velocity over depth?
28 July 2025
Atif Khan
CX Stars 2024: Indonesia Emerges as a CX Powerhouse
28 July 2025
Syahirah Raffi
Experience-Led Selling: Why a Winning Sales Motion Should Feel Like Spotify
21 July 2025
William Kiong Wai Lun
Why Telcos Need to “Un”Telco Themselves Before Becoming Techcos
17 July 2025
Manoj Menon, Jayesh Easwaramony
How Ancient Wisdom and Modern AI Can Revolutionise Human Health
15 July 2025
Chari TVT
“You Can’t Sell to Me”: Why Buyers Hold All the Power in B2B Sales
9 July 2025
William Kiong Wai Lun
Podcasts as the hidden engine of customer loyalty- use cases, impact, and more
7 July 2025
Harshit Gulati
E-commerce, Online travel fuel growth for Brunei Digital Economy
7 July 2025
Simran Arunkumar
Your LLM Just Dialed In — Meet TLMs: The Telecom Brains Revolutionizing Networks
7 July 2025
Shivam Setia
The Role of social media in digital customer experience management: Leveraging platforms effectively
2 July 2025
Rinoo Rajesh
From Content Overload to Clarity: Fixing the Sales Fatigue
1 July 2025
William Kiong Wai Lun
A Way to Remember, A Reason to Continue: Reimagining Sahabat-AI
27 June 2025
Ghani Fakkar
Zus Coffee: Blending innovation and authenticity
23 June 2025
Syahirah Raffi
E-commerce, Online travel fuel growth for Brunei Digital Economy
Simran Arunkumar
Your LLM Just Dialed In — Meet TLMs: The Telecom Brains Revolutionizing Networks
Shivam Setia
The Role of social media in digital customer experience management: Leveraging platforms effectively
Rinoo Rajesh
From Content Overload to Clarity: Fixing the Sales Fatigue
William Kiong Wai Lun
A Way to Remember, A Reason to Continue: Reimagining Sahabat-AI
Ghani Fakkar
Zus Coffee: Blending innovation and authenticity
Syahirah Raffi
Rae 2.0: Powering the Next Chapter of Enterprise Sales Excellence with CelcomDigi
William Kiong Wai Lun
Reimagining CX with DTOC: Use cases, impact, and what’s next
Harshit Gulati
Reimagining the Humble Bagel: How Popup Bagels Wins with Customer Journey Innovation
Manoj Menon
SBI hits a new high in profitability
Atif Khan
What High-Performing Reps Do That Your Tech Stack Isn’t Supporting
William Kiong Wai Lun
Journey to Mischief: The Labubu Phenomenon Redefining Plush
Varnika Goel
Optimizing Targeted Subsidies in Malaysia through Digital Integration
Chari TVT
The Cost of Poor Onboarding in B2B Sales
William Kiong Wai Lun
From Prompts to Payment: Agentic AI Is Here to Automate Checkouts
Priyanka Sharma
Sales enablement is failing—but what do top teams do differently?
William Kiong Wai Lun
How Google’s Project Astra and AI Search redefining context-aware CX
Harshit Gulati
The New Mission for Telcos: From Just Connecting to Powering AI
William Kiong Wai Lun
When brand promises fall short of customer expectations
Syahirah Raffi
Your AI Agent Is Brilliant — But It Might Also Be a Security Nightmare
Shivam Setia
Top 10 AI-powered IVR features in 2025
Harshit Gulati
AI-Driven Supervisor Efficiency: Revolutionizing Contact Center Management
Rinoo Rajesh
Journey innovation: The Jellycat Fish & Chips Experience
Manoj Menon
Introduction to the Model Context Protocol: Revolutionizing How AI Agents Use Tools
Revanth Regeti
Realizing the full promise of omnichannel: Your journey to true value
Rinoo Rajesh
KakaoBank: 3 power moves to unlock growth
Atif Khan
Inside Bank Mandiri’s Digital Strategy
Atif Khan
AI’s New Secret Weapon: Agent Protocols for Smarter Collaboration
Priyanka Sharma
How Much is Really Enough? A CX Lesson from Emirates
Manoj Menon
How top companies turn employee smiles into scalable success
Harshit Gulati
CIMB @ 100: Shaping the next century of growth
Atif Khan
HLB's digital drive
Atif Khan
The Evolving Journey of Sahabat-AI
Ghani Fakkar
Maybank’s 2025 Growth Plan
Atif Khan
Beginner's Guide to GraphQL: Setting Up Your Node.js Project with Ease
Gaurav Kumar
Graphql types
Gaurav Kumar
Implementing GraphQL Schemas
Gaurav Kumar
Graphql resolvers
Gaurav Kumar
12 Strategies to deliver outstanding organisational digital experience
Syahirah Raffi
Building Graphql API with Nodejs, Apollo server and MongoDB
Gaurav Kumar
Integrating authentication to Apollo Graphql server: JWT Authentication
Gaurav Kumar
Enhance graphql documentation with graphql schema descriptions
Gaurav Kumar
Empower Your GraphQL API Testing: A Step-by-Step Jest Guide
Gaurav Kumar
Build Real-time notification API with Apollo Server and GraphQL subscriptions
Gaurav Kumar
Best Architecture Options for SaaS Platforms
Gaurav Kumar
Quick and Simple Method for Building a WebSocket Server in Node.js
Gaurav Kumar
Reliable Background Task Execution using BullMQ and Node.js
Gaurav Kumar
What is Database Sharding and How Does It Work?
Gaurav Kumar
Building Robust Webhook Services in Node.js: Best Practices and Techniques
Gaurav Kumar
Automate Your API Testing: Integrate Postman with GitHub Actions for Seamless CI/CD
Gaurav Kumar
Ensuring API Reliability: Metrics, Tools, and Best Practices
Gaurav Kumar
Integrating Metrics and Analytics with Custom GraphQL Plugins : Enhance GraphQL APIs
Gaurav Kumar
OCBC Growth Roadmap 2025
Atif Khan
Using DataLoader to Batch and Optimize Database Queries in GraphQL
Gaurav Kumar
A Beginner's Guide to Effective Prompting
Revanth Regeti
Revolut’s next big move: AI, biometric ATMs, and digital mortgages
Atif Khan
Adobe AI orchestrator- decoding the buzz
Harshit Gulati
Building Sparky: My Journey of Creating a Hilariously Sarcastic AI with LLMs
Revanth Regeti
What If Your Customers Marketed You?
Varnika Goel
The Rise of AI in Contact Centers: The New Rulebook to Elevate Customer Experience
Rinoo Rajesh
What will fuel UOB’s growth in 2025
Atif Khan
Experiential Marketing in Consumer Goods: How Zappos, Chewy, and Lego Build Emotional CX
Harshit Gulati
How SBI’s Centre of Excellence will reshape project financing
Atif Khan
Snapshot of Thailand's Banking Sector in FY-24
Priyasha Chugani
Banking made a piece of Cake
Sanskruti Wani
Indonesia FY-24: A comprehensive banking sector update
Priyasha Chugani
Harnessing cultural heritage to transform into a CX-driven nation
Syahirah Raffi
The Power of Experience: Trust Bank Singapore's remarkable journey to 1 million customers
Rashika Sethi
SCBX’s AI Shift: Banking on Data, Automation, and Digital Finance
Atif Khan
AI Takes the Helm: How MWC 2025 Redefined the Future of Telecom
Shivam Setiia
Agent AI Tools: Enhancing Productivity and Customer Experience
Rinoo Rajesh
MWC 2025: AI Takes the Driver’s Seat – Reinventing Connectivity, Networks, and Digital Experiences
Shivam Setia
ChatGPT 4.5: A Leap Forward, But Don’t Hold Your Breath for Perfection Just Yet
Priyanka Sharma
Building lasting customer relationships with emotional intelligence
Syahirah Raffi
The Future of Work at DBS: AI-Driven Transformation
Atif Khan
Building communities: Harley-Davidson and Red Bull cultivating devotion
Harshit Gulati
Navigating payment alerts safely
Nancy Niranjan
Beyond the stethoscope: AI crafting future of healthcare
Harshit Gulati
Reimagining a new payment wave
Rashika Sethi
Meet Buddy 2.0: Our New Generative AI Work Copilot
William Kiong Wai Lun
Touch 'n Go Digital’s winning recipe to outstanding CX
Syahirah Raffi
Managing money is as exciting as playing Minecraft
Sanskruti Wani
A comprehensive review of Thailand’s banks in Q3 FY-2024
Priyasha Chugani
AI’s Next Battleground: OpenAI, Alibaba, and DeepSeek Race to Dominate the Model Wars
Priyanka Sharma
The evolution of customer experience in 2025: AI reshapes the landscape
Shivanu Shukla
Is the first satellite video call on smartphone a glimpse into telecom's future?
Manoj Menon, Simran Arunkumar
Strategic insights from Q3 FY-2024: A deep dive into Malaysian banks
Priyasha Chugani
Toyota rolls out AI agents for design & engineering, O-Beya
Shivam Setia
AI at the helm: Transforming the future of telecommunication industry
Harshit Gulati
The Dawn of AI Assistants: OpenAI's Tasks Takes Productivity to the Next Level
Priyanka Sharma
Will social media’s ‘Underconsumption Core’ trump overconsumption?
Syahirah Raffi
Turning up the volume: How podcasts cultivate brand communities
Minyi Wei
Neobanks Unplugged: How Playful Personalisation Revolutionises Digital Banking
Harshit Gulati
OpenAI’s o3 and o3-mini New Models: End the Year with a Bang (Day 12 out of Day 12)
Dasha Azizah Afandi
ChatGPT Powered Mac Apps (Day 11 out of 12)
Shivam Setia
“Ring, Ring, AI Calling!” OpenAI Debuts 1-800-CHATGPT (Day 10 out of 12)
Priyanka Sharma
API Glow-Up: OpenAI’s New Tools Are Every Developer’s Dream (Day 9 out of 12)
Dasha Azizah Afandi
Revolutionising CX through the Metaverse
Aditya Narayan Chaudhuri
The Search War Begins: OpenAI’s Bold Strike at Google and Apple’s Dominance (Day 8 out of 12)
Shivam Setia
ChatGPT Projects: Your AI Workspace Awaits (DAY-7 out of 12)
Priyanka Sharma
OpenAI’s Voice and Vision Revolution: A Leap Forward or a Privacy Puzzle? (Day 6 out of 12)
Shivam Setia
Canvas x ChatGPT: Simplicity meets AI Power (Day 4 out of 12)
Shivam Setia
The AI Dream Team: Apple Intelligence Powered by ChatGPT (Day 5 out of 12)
Dasha Azizah Afandi
Google Unveils Willow: A Milestone in Quantum Computing
Priyanka Sharma
Turbocharged Creativity: Sora is Now for Everyone (Day 3 out of 12)
Dasha Azizah Afand
OpenAI’s Reinforcement Fine-Tuning: Teaching AI to Think Like Experts (Day 2 out of 12)
Priyanka Sharma
From Insight to Impact: Digital Tools for Advancing Sustainability
Harshit Gulati
OpenAI’s o1 Models: The Brainpower Boost AI Needed (Day 1 out of 12)
Priyanka Sharma
AI Agents: My new digital colleague and secret weapon
Sourav Kumar
Traversing the digital shift for elevated customer experiences
Syahirah Raffi
Swipe, tap, send: The new payment paradigm
Shrestha Patodia
The voice of Meesho: Revolutionizing customer support with AI, one call at a time
Sanskruti Wani
Riding the Wave: How AI Agents are Transforming the Telecom Landscape
Shivam Setia
Fueling Exceptional Experiences: How PETRONAS Leads the Pack in Customer Experience in Malaysia
Minyi Wei
Sahabat AI: The Friend Indonesia Needs for a Digital Future
Dasha Azizah afandi
Indonesia AI Day: Spotlighting Indonesia’s most unique AI startups
Ghani Fakkar
From seed to insight: A story of growth with Phool
Nancy Niranjan
The State of CX Malaysia: A Journey to Excellence
Manoj Menon
Jensen Huang Debuts in Indonesia
William Kiong Wai Lun
From campus to commerce: Capturing the hearts (and wallets) of Gen Z
Sanskruti Wani
Trump's Stance on AI: What to Expect Under His Leadership
Priyanka Sharma
Indonesia Set to Become Asia’s Biggest AI Hub
William Kiong Wai Lun
Is a digital sherlock the need of the hour for banks?
Nancy Niranjan
Lenskart redefines eyewear with AI and Digital Innovations
Harshit Gulati
The Godfather: Zomato serving purpose beyond just plates
Sanskruti Wani
From AI Anxiety to Advantage: Strategies for Contact Center Workforce Transformation
Rinoo Rajesh
Beyond convenience: How unique subscription models win loyal customers
Minyi Wei
NVIDIA AI Summit: Fireside Chat between Sh. Mukesh Ambani and Jensen Huang
Manoj Menon
Does Your Front Office Lobby Meet the CX Litmus Test?
Manoj Menon
Bridge Alliance's CXO Forum 2024
Manoj Menon
Maximizing Agent Potential: Integrating AI Tools in BPO Operations
Rinoo Rajesh
AI in Customer Experience (CX): Insights from Malaysia
Shivanu Shukla
The three dimensions of your AI strategy
Manoj Menon
Getting big impact with small language models
Priyanka Sharma
HaiDiLao wins customer loyalty with undisputable top-tier experiences
Syahirah Raffi
The AIGE Framework: Shaping the Future of AI Governance in Malaysia
William Kiong Wai Lun
How founder-influencers are humanising brands
Minyi Wei
Clash of the AIs: Securing customer identity in a deepfake era
Sourav Kumar
Creating a thriving workplace for superior employee experience
Syahirah Raffi
Leading digital innovations by APAC banks in Q2-2024
Shrestha Patodia, Ranek Kumar
Unlocking the Potential of Your Chatbot: A Guide to the Chatbot Intelligence Maturity Curve
Rinoo Rajesh
The Digital Marketer’s Role in Elevating Customer Experience (CX)
Shivanu Shukla
Bureaucracy to Bots: How AI Can Transform Government Efficiency
Shivam Setia
KB Kookmin Bank leads with AI-led self-service capabilities
Syahirah Raffi
Indonesian Banks Q2 Insights: Navigating Growth Amidst Challenges
Priyasha Chugani, Varnika Goel
Why Every Enterprise Will Soon Build Their Own AI:
William Kiong Wai Lun
The future of shopping: Alibaba’s digital-physical fusion
MinYi Wei
Beyond the Like: Using social media to enhance customer support and loyalty
Minyi Wei, Syahirah Raffi
Q2 Snapshot: South Korean Banks
Priyasha Chugani
The Path to AGI: A Deep Dive into OpenAI's 5-Level Framework
Priyanka Sharma
Transforming CX digitally: Indigo’s journey to becoming India’s best
Harshit Gulati
The power of customer feedback: supercharging your cx with technology
Rinoo Rajesh
Driving telecom innovation with gamification
Syahirah Raffi
Harnessing the power of digital nudges to enhance user engagement and conversions
Rinoo Rajesh
Telco to TechCo: in an Era of AI
Jayesh Easwaramony
Shape Your AI Journey: Tips for Personalizing Your Language Model
Shivam Setia
Voice Search and Digital Customer Experience: How Voice Technology is Reshaping CX Management
Rinoo Rajesh
More than toys: The rise of Blind Boxes
Minyi Wei
The purpose odyssey: Twimbit Annual Report 2024
Twimbit
Machine Learning: The Catalyst for Next-Gen Enterprises
Priyanka Sharma
Creating Exceptional Experiences with Social Listening
Shivanu Shukla
Avaya acquires Edify: A power move in the evolving contact centre market
Syahirah Raffi
My Eye-Opening Visit to a Digital Banking Unit
Garv Pahwa
From Me to We: How cross-functional teams change the game
Minyi Wei
Unlocking growth with Invisible Banking
Dzung Nguyen
Demystifying GPU-as-a-Service (GPUaaS) for your next AI project
William Kiong Wai Lun
Solving the Credit Card Statement Puzzle: The Future is Interactive
Sourav Kumar
The FY-2023 Update: Find out how Malaysia’s top 9 banks will hold up for 2024
Varnika Goel, Atif Khan
Blibli’s ‘AHA!’ Moments: The Blueprint to Exceptional Service Experiences
Syahirah Raffi
"Raaz" to Success: Customer Centricity
Varnika Goel
The green owl we’ve all befriended: How Duolingo became a relatable language powerhouse
Minyi Wei
Capitalizing on the Tourist eSIM Opportunity
Shivanu Shukla
AI in your PDF
Shivanu Shukla
Transforming waiting time into an experience
Harshit Gulati
Meet "Buddy": Twimbit’s New AI Sidekick for Analyst Excellence
Varnika Goel
NVIDIA’s Breakthrough Beyond Moore’s Law and Its Impact on AI Leadership Strategy
Gewinner Sinaga
Unravelling the hype behind TikTok’s cult-classic Uniqlo bag
Syahirah Raffi
AI at MWC 2024
William Kiong Wai lun
Humanizing customer experience (CX) while prioritizing automation
Rinoo Rajesh
Social commerce: A storytelling revolution
Minyi Wei
How are BPOs evolving to address the AI challenge?
Shivanu Shukla
The State of CX in Insurance in 2024
Shivanu Shukla
AI at Davos 2024
William Kiong Wai Lun
How neobanks are winning Gen Z over with fun banking
Syahirah Raffi
Unleashing AI for a Digital Renaissance in Indonesia
Gewinner Sinaga
Are Australian Banks geared up for 2024?
Atif Khan
From Pixels to Personalities: Why Virtual Influencers are Taking Over Asia
Minyi Wei
Unveiling the Powerhouses: Will we see more SUPERAPPs like Grab, Gojek and Lazada in 2024?
Varnika Goel, Shrestha Patodia
Genesys forays into Social Media Listening & Engagement with Radarr acquisition
Shivanu Shukla
CEO's Dilemma: Navigating the Complex Seas of Leadership
Manoj Menon
Rethinking CX Measurement in a Digital-First Era
Shivanu Shukla
Time to Wake Up – The Experience Boat Is Leaving You Behind
Manoj Menon
AI on Steroids: Will GPT Store supercharge AI adoption?
William Kiong Wai Lun
A journey on how fintechs, banks and telcos can advance Indonesia’s digital landscape
Ajay Sunder
Telco to ace ESG | Twimbit Telecom Awards
Aryaman Seth
Immersed in the Future: My Incredible Visit to the DNB Experience Center in KL
Manoj Menon
Riding the Digital Infrastructure Wave: Insights from the Tech Finance Forum Asia Pacific Summit December 2023
Manoj menon
Twimbit's Asia Pacific Telecom Awards
Manoj Menon
Telco to ace mobile app | Twimbit Telecom Awards
Aryaman Seth
You are easy to work with and difficult to work with
Ashish Passi
How to build a purpose-driven bank of tomorrow in Vietnam by 2027?
Sam K. Sabesan
Mastering Remote Calls: A Guide to Productive Virtual Meetings and Effective teams in 2023
Manoj Menon
Twimbit CX Stars: Celebrating the Future of Customer Experience
Shivanu Shukla, Minyi Wei, Syahirah Raffi
The roar of a silent meeting
Ashish Passi
Global Fintech Festival’23 - Making banking accessible for all
Varnika Goel
TelcoTechCo : The 8 Critical Requirements for a Successful TechCo
Manoj Menon
What makes Singapore banks stand out from the crowd?
Atif Khan
Mastering Exceptional CX: Insights from the Era of Invisible Banking
Ketan Samani
Embracing purpose-driven business: redefining success in the corporate landscape
Manoj Menon
From concept to reality: The 40-day journey of Ask Twimbit
Varnika goel
Unlocking growth with open finance in Malaysia
Varnika Goel
Bridging the Gap: AI Agents Built for Business, Not Just Big Budgets
29 April 2026
Pramod Ratwani
AI Runtime Stories (#5) National LLMs Are Not Built to Win Benchmarks
22 April 2026
William Kiong Wai Lun
Omotenashi
17 April 2026
Mahek Rawat
The Most Underrated Lever in Business Is Right Under Your Nose
14 April 2026
Chari TVT
GCCs: From execution engines to innovation hubs
13 April 2026
Aditya Dey
Should You Still Invest in SAP, Oracle, or Microsoft ERP?
6 April 2026
Chari TVT
Who Builds the AI Nation?
3 April 2026
William Kiong Wai Lun
AI Runtime Stories (#3) What OpenClaw Means for Every Organisation
2 April 2026
William Kiong Wai Lun
What Chagee Gets That Telcos and Banks Don't
29 March 2026
Manoj Menon
India’s Moment: Fix the Soil. The Seeds Are Already Top Notch.
26 March 2026
Chari TVT
Powering India’s digital infrastructure backbone for AI and cloud era.
26 March 2026
Ajay Sunder, Sanskar Rathee
CX Is Faster Than Ever. So Why Does It Feel Worse?
25 March 2026
Mahek Rawat
Where Strategy Meets Scale: India's GCCs
25 March 2026
Aditya Dey
Rethinking Chatbot Performance in Global Travel 2026
19 March 2026
Harshit Gulati
Navigating the SaaS‑pocalypse: Why the Software Boom Is Hitting Its Breaking Point
17 March 2026
Chari TVT
The Agentic AI Barrier Isn't Technical
16 March 2026
Chris Morris, Avneesh Saxena, William Kiong Wai Lun
Is CRM eating the Contact Centre?
12 March 2026
Shivanu Shukla
AI Runtime Stories (#1) Enterprise AI, as it actually runs.
9 March 2026
William Kiong Wai Lun
Predictive CX: When Problems Get Solved Before Customers Feel Them
6 March 2026
Divagaar Siva
Redefining telecom ownership in the age of AI infrastructure
27 February 2026
Ajay Sunder, Sanskar Rathee
AI Runtime Stories (#1) Everyone Is Cooking From Someone Else’s Recipe
27 February 2026
William Kiong Wai Ln
The Cignetti Blueprint: Why the "Connected CEO" Must Exit the Emergency Room
25 February 2026
Manoj Menon
Why Airlines Don’t Make This Mistake and Telcos Do, everyday
23 February 2026
Chari TVT
AI at the Core, Orchestration at the Edge: Strategic Signals from NiCE’s FY2025 Results
23 February 2026
Shivanu Shukla
VZ-Frontier deal - Has Fibre Become the Profit Anchor in Telecom?
10 February 2026
Ajay Sundar, Sanskar Rathee
How Digital Experiences Will Evolve in 2026
10 February 2026
Felisa Audadore Darmawan
How SEA’s telcos can escape value destruction?
9 February 2026
Chari TVT
Patient Care in the Age of Agentic AI
3 February 2026
Harshit Gutati
India unlocks the new frontier of growth with Nano GCCs
27 January 2026
Aditya Dey
Why Global Capability Centers matter now for Japanese companies building in-house capabilities for the digital era
19 January 2026
Hironobu Suzuki
When Telco Apps Become Experience Platforms
15 January 2026
Felisa Aidadora Darmawan
The Rise of Silent CX: Designing Experiences Without a Single Word
9 January 2026
Divagaar Siva
Switching On Africa’s Future with “Mission 300”
7 January 2026
Rahul Sikka
Twimbit wrap 2025
30 December 2025
Varnika Goel, Abineesha Suresh
Quarterly results: are we measuring what truly matters?
23 December 2025
Chari TVT
Hybrid cloud and infrastructure: the new intelligence layer of enterprise architecture
18 December 2025
Avneesh Saxena, Shivam Setia
Quantum Computing: Your Next Existential Threat and Greatest Opportunity
15 December 2025
Avneesh Saxena
The Routing Decision No One Sees, And Every Patient Feels
8 December 2025
Mahek Rawat
From sight to sensation: How e-Taste and e-Smell VRs are rewriting CX
21 November 2025
Harshit Gulati
Your NPS Went Up. Your Budget Went Down. Here’s Why
14 November 2025
Mahek Rawat
From Tanks to Tech: Modernizing Defense Spending for the Digital Age.
11 November 2025
Chari TVT
Predictive CX Ethics: The Fine Line Between Help and Intrusion
3 November 2025
Quantum Computing's Enterprise Moment: Lessons from HSBC's Breakthrough
29 October 2025
Avneesh Saxena
The Great Brand Reckoning: Why boards and risk practitioners must start to worry
28 October 2025
Chari TVT
Justice Delayed Is Justice Denied: Can Agentic AI Lawyers Help India’s Legal System?
15 October 2025
Chari TVT
The Birthday Marketing Paradox: Why More Touchpoints Are Creating Less Impact
6 October 2025
Syahirah Raffi
Why Telcos Should Rethink Their Large Language Model (LLM) Strategy
23 September 2025
Chari TVT
The Future of Genius: From Human Potential to Agentic AI
10 September 2025
Chari TVT
The Khairul Aming Phenomenon: How Authenticity Built Malaysia's Most Beloved Food Empire
8 September 2025
Syahirah Raffi
Leveraging AI to optimize workflow automation in BPOs
1 September 2025
Rinoo Rajesh
Leading Strategic Growth in the Age of AI
29 August 2025
Chari TVT
How AI is transforming the future of business operations in 2025
25 August 2025
Rinoo Rajesh
Enterprise AI Infrastructure: Navigating the Strategic Shift from Cloud Dominance to Hybrid Control
25 August 2025
Avneesh Saxena
Uncovering the Wealth Gap: Why Hard Work Isn’t Always Fairly Rewarded
20 August 2025
Chari TVT
The Changing Era of Search: From Keywords to Conversations
20 August 2025
William Kiong Wai Lun
Why traditional CX metrics don’t work for Gen Z (and what to track instead)
14 August 2025
Harshit Gulati
The End of the Race to Zero: Is a New Era Coming for Singapore’s Telecoms?
12 August 2025
Manoj Menon, Sanskar Rathee
Persistent SIM Binding for OTT Apps: India’s Security Masterstroke or a Privacy Disaster in the Making?
12 August 2025
Jatin Batra
GPT-5: OpenAI just rewrote the AI playbook — again
11 August 2025
William Kiong Wai Lun
CX Journal 2: We put Indonesia and Singapore’s immigration to the test - the surprises will shock you
11 August 2025
Nikita Narula, Manoj Menon
Sovereign Cloud Wars: Is Airtel India’s David Against Global Goliaths?
6 August 2025
Jatin Batra
CX Journal #1: Frictionless Journeys and Playful Stays
3 August 2025
Manoj Menon
Trust Bank: Velocity over depth?
28 July 2025
Atif Khan
CX Stars 2024: Indonesia Emerges as a CX Powerhouse
28 July 2025
Syahirah Raffi
Experience-Led Selling: Why a Winning Sales Motion Should Feel Like Spotify
21 July 2025
William Kiong Wai Lun
Why Telcos Need to “Un”Telco Themselves Before Becoming Techcos
17 July 2025
Manoj Menon, Jayesh Easwaramony
How Ancient Wisdom and Modern AI Can Revolutionise Human Health
15 July 2025
Chari TVT
“You Can’t Sell to Me”: Why Buyers Hold All the Power in B2B Sales
9 July 2025
William Kiong Wai Lun
Podcasts as the hidden engine of customer loyalty- use cases, impact, and more
7 July 2025
Harshit Gulati
E-commerce, Online travel fuel growth for Brunei Digital Economy
7 July 2025
Simran Arunkumar
The Role of social media in digital customer experience management: Leveraging platforms effectively
2 July 2025
Rinoo Rajesh
A Way to Remember, A Reason to Continue: Reimagining Sahabat-AI
27 June 2025
Ghani Fakkar
Zus Coffee: Blending innovation and authenticity
23 June 2025
Syahirah Raffi
Reimagining CX with DTOC: Use cases, impact, and what’s next
18 June 2025
Harshit Gulati
Reimagining the Humble Bagel: How Popup Bagels Wins with Customer Journey Innovation
18 June 2025
Manoj Menon
SBI hits a new high in profitability
17 June 2025
Atif Khan
Journey to Mischief: The Labubu Phenomenon Redefining Plush
15 June 2025
Varnika Goel
Optimizing Targeted Subsidies in Malaysia through Digital Integration
15 June 2025
Chari TVT
From Prompts to Payment: Agentic AI Is Here to Automate Checkouts
10 June 2025
Priyanka Sharma
How Google’s Project Astra and AI Search redefining context-aware CX
9 June 2025
Harshit Gulati
The New Mission for Telcos: From Just Connecting to Powering AI
6 June 2025
William Kiong Wai Lun
When brand promises fall short of customer expectations
30 May 2025
Syahirah Raffi
Your AI Agent Is Brilliant — But It Might Also Be a Security Nightmare
30 May 2025
Shivam Setia
AI-Driven Supervisor Efficiency: Revolutionizing Contact Center Management
21 May 2025
Rinoo Rajesh
Realizing the full promise of omnichannel: Your journey to true value
14 May 2025
Rinoo Rajesh
KakaoBank: 3 power moves to unlock growth
14 May 2025
Atif Khan
Inside Bank Mandiri’s Digital Strategy
7 May 2025
Atif Khan
AI’s New Secret Weapon: Agent Protocols for Smarter Collaboration
5 May 2025
Priyanka Sharma
How Much is Really Enough? A CX Lesson from Emirates
4 May 2025
Manoj Menon
How top companies turn employee smiles into scalable success
30 April 2025
Harshit Gulati
CIMB @ 100: Shaping the next century of growth
28 April 2025
Atif Khan
HLB's digital drive
25 April 2025
Atif Khan
The Evolving Journey of Sahabat-AI
23 April 2025
Ghani Fakkar
12 Strategies to deliver outstanding organisational digital experience
16 April 2025
Syahirah Raffi
OCBC Growth Roadmap 2025
15 April 2025
Atif Khan
Using DataLoader to Batch and Optimize Database Queries in GraphQL
17 March 2025
Gaurav Kumar
Revolut’s next big move: AI, biometric ATMs, and digital mortgages
10 April 2025
Atif Khan
Adobe AI orchestrator- decoding the buzz
9 April 2025
Harshit Gulati
What If Your Customers Marketed You?
7 April 2025
Varnika Goel
12 Strategies to deliver outstanding organisational digital experience
Syahirah Raffi
OCBC Growth Roadmap 2025
Atif Khan
Using DataLoader to Batch and Optimize Database Queries in GraphQL
Gaurav Kumar
Revolut’s next big move: AI, biometric ATMs, and digital mortgages
Atif Khan
Adobe AI orchestrator- decoding the buzz
Harshit Gulati
What If Your Customers Marketed You?
Varnika Goel
The Rise of AI in Contact Centers: The New Rulebook to Elevate Customer Experience
Rinoo Rajesh
What will fuel UOB’s growth in 2025
Atif Khan
Experiential Marketing in Consumer Goods: How Zappos, Chewy, and Lego Build Emotional CX
Harshit Gulati
How SBI’s Centre of Excellence will reshape project financing
Atif Khan
Snapshot of Thailand's Banking Sector in FY-24
Priyasha Chugani
Banking made a piece of Cake
Sanskruti Wani
Indonesia FY-24: A comprehensive banking sector update
Priyasha Chugani
Harnessing cultural heritage to transform into a CX-driven nation
Syahirah Raffi
The Power of Experience: Trust Bank Singapore's remarkable journey to 1 million customers
Rashika Sethi
SCBX’s AI Shift: Banking on Data, Automation, and Digital Finance
Atif Khan
AI Takes the Helm: How MWC 2025 Redefined the Future of Telecom
Shivam Setiia
Agent AI Tools: Enhancing Productivity and Customer Experience
Rinoo Rajesh
MWC 2025: AI Takes the Driver’s Seat – Reinventing Connectivity, Networks, and Digital Experiences
Shivam Setia
ChatGPT 4.5: A Leap Forward, But Don’t Hold Your Breath for Perfection Just Yet
Priyanka Sharma
Building lasting customer relationships with emotional intelligence
Syahirah Raffi
The Future of Work at DBS: AI-Driven Transformation
Atif Khan
Building communities: Harley-Davidson and Red Bull cultivating devotion
Harshit Gulati
Navigating payment alerts safely
Nancy Niranjan
Beyond the stethoscope: AI crafting future of healthcare
Harshit Gulati
Reimagining a new payment wave
Rashika Sethi
Touch 'n Go Digital’s winning recipe to outstanding CX
Syahirah Raffi
Managing money is as exciting as playing Minecraft
Sanskruti Wani
A comprehensive review of Thailand’s banks in Q3 FY-2024
Priyasha Chugani
AI’s Next Battleground: OpenAI, Alibaba, and DeepSeek Race to Dominate the Model Wars
Priyanka Sharma
The evolution of customer experience in 2025: AI reshapes the landscape
Shivanu Shukla
Is the first satellite video call on smartphone a glimpse into telecom's future?
Manoj Menon, Simran Arunkumar
Strategic insights from Q3 FY-2024: A deep dive into Malaysian banks
Priyasha Chugani
Toyota rolls out AI agents for design & engineering, O-Beya
Shivam Setia
AI at the helm: Transforming the future of telecommunication industry
Harshit Gulati
The Dawn of AI Assistants: OpenAI's Tasks Takes Productivity to the Next Level
Priyanka Sharma
Will social media’s ‘Underconsumption Core’ trump overconsumption?
Syahirah Raffi
Turning up the volume: How podcasts cultivate brand communities
Minyi Wei
Neobanks Unplugged: How Playful Personalisation Revolutionises Digital Banking
Harshit Gulati
OpenAI’s o3 and o3-mini New Models: End the Year with a Bang (Day 12 out of Day 12)
Dasha Azizah Afandi
ChatGPT Powered Mac Apps (Day 11 out of 12)
Shivam Setia
“Ring, Ring, AI Calling!” OpenAI Debuts 1-800-CHATGPT (Day 10 out of 12)
Priyanka Sharma
API Glow-Up: OpenAI’s New Tools Are Every Developer’s Dream (Day 9 out of 12)
Dasha Azizah Afandi
Revolutionising CX through the Metaverse
Aditya Narayan Chaudhuri
The Search War Begins: OpenAI’s Bold Strike at Google and Apple’s Dominance (Day 8 out of 12)
Shivam Setia
ChatGPT Projects: Your AI Workspace Awaits (DAY-7 out of 12)
Priyanka Sharma
OpenAI’s Voice and Vision Revolution: A Leap Forward or a Privacy Puzzle? (Day 6 out of 12)
Shivam Setia
Canvas x ChatGPT: Simplicity meets AI Power (Day 4 out of 12)
Shivam Setia
The AI Dream Team: Apple Intelligence Powered by ChatGPT (Day 5 out of 12)
Dasha Azizah Afandi
Google Unveils Willow: A Milestone in Quantum Computing
Priyanka Sharma
Turbocharged Creativity: Sora is Now for Everyone (Day 3 out of 12)
Dasha Azizah Afand
OpenAI’s Reinforcement Fine-Tuning: Teaching AI to Think Like Experts (Day 2 out of 12)
Priyanka Sharma
From Insight to Impact: Digital Tools for Advancing Sustainability
Harshit Gulati
OpenAI’s o1 Models: The Brainpower Boost AI Needed (Day 1 out of 12)
Priyanka Sharma
AI Agents: My new digital colleague and secret weapon
Sourav Kumar
Traversing the digital shift for elevated customer experiences
Syahirah Raffi
Swipe, tap, send: The new payment paradigm
Shrestha Patodia
The voice of Meesho: Revolutionizing customer support with AI, one call at a time
Sanskruti Wani
Riding the Wave: How AI Agents are Transforming the Telecom Landscape
Shivam Setia
Fueling Exceptional Experiences: How PETRONAS Leads the Pack in Customer Experience in Malaysia
Minyi Wei
Sahabat AI: The Friend Indonesia Needs for a Digital Future
Dasha Azizah afandi
Indonesia AI Day: Spotlighting Indonesia’s most unique AI startups
Ghani Fakkar
From seed to insight: A story of growth with Phool
Nancy Niranjan
The State of CX Malaysia: A Journey to Excellence
Manoj Menon
Jensen Huang Debuts in Indonesia
William Kiong Wai Lun
From campus to commerce: Capturing the hearts (and wallets) of Gen Z
Sanskruti Wani
Trump's Stance on AI: What to Expect Under His Leadership
Priyanka Sharma
Indonesia Set to Become Asia’s Biggest AI Hub
William Kiong Wai Lun
Is a digital sherlock the need of the hour for banks?
Nancy Niranjan
Lenskart redefines eyewear with AI and Digital Innovations
Harshit Gulati
The Godfather: Zomato serving purpose beyond just plates
Sanskruti Wani
From AI Anxiety to Advantage: Strategies for Contact Center Workforce Transformation
Rinoo Rajesh
Beyond convenience: How unique subscription models win loyal customers
Minyi Wei
NVIDIA AI Summit: Fireside Chat between Sh. Mukesh Ambani and Jensen Huang
Manoj Menon
Does Your Front Office Lobby Meet the CX Litmus Test?
Manoj Menon
Bridge Alliance's CXO Forum 2024
Manoj Menon
Maximizing Agent Potential: Integrating AI Tools in BPO Operations
Rinoo Rajesh
AI in Customer Experience (CX): Insights from Malaysia
Shivanu Shukla
The three dimensions of your AI strategy
Manoj Menon
Getting big impact with small language models
Priyanka Sharma
HaiDiLao wins customer loyalty with undisputable top-tier experiences
Syahirah Raffi
The AIGE Framework: Shaping the Future of AI Governance in Malaysia
William Kiong Wai Lun
How founder-influencers are humanising brands
Minyi Wei
Clash of the AIs: Securing customer identity in a deepfake era
Sourav Kumar
Creating a thriving workplace for superior employee experience
Syahirah Raffi
Leading digital innovations by APAC banks in Q2-2024
Shrestha Patodia, Ranek Kumar
Unlocking the Potential of Your Chatbot: A Guide to the Chatbot Intelligence Maturity Curve
Rinoo Rajesh
The Digital Marketer’s Role in Elevating Customer Experience (CX)
Shivanu Shukla
Bureaucracy to Bots: How AI Can Transform Government Efficiency
Shivam Setia
KB Kookmin Bank leads with AI-led self-service capabilities
Syahirah Raffi
Indonesian Banks Q2 Insights: Navigating Growth Amidst Challenges
Priyasha Chugani, Varnika Goel
Why Every Enterprise Will Soon Build Their Own AI:
William Kiong Wai Lun
The future of shopping: Alibaba’s digital-physical fusion
MinYi Wei
Beyond the Like: Using social media to enhance customer support and loyalty
Minyi Wei, Syahirah Raffi
Q2 Snapshot: South Korean Banks
Priyasha Chugani
The Path to AGI: A Deep Dive into OpenAI's 5-Level Framework
Priyanka Sharma
Transforming CX digitally: Indigo’s journey to becoming India’s best
Harshit Gulati
The power of customer feedback: supercharging your cx with technology
Rinoo Rajesh
Driving telecom innovation with gamification
Syahirah Raffi
Harnessing the power of digital nudges to enhance user engagement and conversions
Rinoo Rajesh
Telco to TechCo: in an Era of AI
Jayesh Easwaramony
Shape Your AI Journey: Tips for Personalizing Your Language Model
Shivam Setia
Voice Search and Digital Customer Experience: How Voice Technology is Reshaping CX Management
Rinoo Rajesh
More than toys: The rise of Blind Boxes
Minyi Wei
The purpose odyssey: Twimbit Annual Report 2024
Twimbit
Machine Learning: The Catalyst for Next-Gen Enterprises
Priyanka Sharma
Creating Exceptional Experiences with Social Listening
Shivanu Shukla
Avaya acquires Edify: A power move in the evolving contact centre market
Syahirah Raffi
My Eye-Opening Visit to a Digital Banking Unit
Garv Pahwa
From Me to We: How cross-functional teams change the game
Minyi Wei
Unlocking growth with Invisible Banking
Dzung Nguyen
Demystifying GPU-as-a-Service (GPUaaS) for your next AI project
William Kiong Wai Lun
Solving the Credit Card Statement Puzzle: The Future is Interactive
Sourav Kumar
The FY-2023 Update: Find out how Malaysia’s top 9 banks will hold up for 2024
Varnika Goel, Atif Khan
Blibli’s ‘AHA!’ Moments: The Blueprint to Exceptional Service Experiences
Syahirah Raffi
"Raaz" to Success: Customer Centricity
Varnika Goel
The green owl we’ve all befriended: How Duolingo became a relatable language powerhouse
Minyi Wei
Capitalizing on the Tourist eSIM Opportunity
Shivanu Shukla
AI in your PDF
Shivanu Shukla
Transforming waiting time into an experience
Harshit Gulati
Meet "Buddy": Twimbit’s New AI Sidekick for Analyst Excellence
Varnika Goel
NVIDIA’s Breakthrough Beyond Moore’s Law and Its Impact on AI Leadership Strategy
Gewinner Sinaga
Unravelling the hype behind TikTok’s cult-classic Uniqlo bag
Syahirah Raffi
AI at MWC 2024
William Kiong Wai lun
Humanizing customer experience (CX) while prioritizing automation
Rinoo Rajesh
Social commerce: A storytelling revolution
Minyi Wei
How are BPOs evolving to address the AI challenge?
Shivanu Shukla
The State of CX in Insurance in 2024
Shivanu Shukla
AI at Davos 2024
William Kiong Wai Lun
How neobanks are winning Gen Z over with fun banking
Syahirah Raffi
Unleashing AI for a Digital Renaissance in Indonesia
Gewinner Sinaga
Are Australian Banks geared up for 2024?
Atif Khan
From Pixels to Personalities: Why Virtual Influencers are Taking Over Asia
Minyi Wei
Unveiling the Powerhouses: Will we see more SUPERAPPs like Grab, Gojek and Lazada in 2024?
Varnika Goel, Shrestha Patodia
Genesys forays into Social Media Listening & Engagement with Radarr acquisition
Shivanu Shukla
CEO's Dilemma: Navigating the Complex Seas of Leadership
Manoj Menon
Rethinking CX Measurement in a Digital-First Era
Shivanu Shukla
Time to Wake Up – The Experience Boat Is Leaving You Behind
Manoj Menon
AI on Steroids: Will GPT Store supercharge AI adoption?
William Kiong Wai Lun
A journey on how fintechs, banks and telcos can advance Indonesia’s digital landscape
Ajay Sunder
Telco to ace ESG | Twimbit Telecom Awards
Aryaman Seth
Immersed in the Future: My Incredible Visit to the DNB Experience Center in KL
Manoj Menon
Riding the Digital Infrastructure Wave: Insights from the Tech Finance Forum Asia Pacific Summit December 2023
Manoj menon
Twimbit's Asia Pacific Telecom Awards
Manoj Menon
Telco to ace mobile app | Twimbit Telecom Awards
Aryaman Seth
You are easy to work with and difficult to work with
Ashish Passi
How to build a purpose-driven bank of tomorrow in Vietnam by 2027?
Sam K. Sabesan
Mastering Remote Calls: A Guide to Productive Virtual Meetings and Effective teams in 2023
Manoj Menon
Twimbit CX Stars: Celebrating the Future of Customer Experience
Shivanu Shukla, Minyi Wei, Syahirah Raffi
The roar of a silent meeting
Ashish Passi
Global Fintech Festival’23 - Making banking accessible for all
Varnika Goel
TelcoTechCo : The 8 Critical Requirements for a Successful TechCo
Manoj Menon
What makes Singapore banks stand out from the crowd?
Atif Khan
Mastering Exceptional CX: Insights from the Era of Invisible Banking
Ketan Samani
Embracing purpose-driven business: redefining success in the corporate landscape
Manoj Menon
Unlocking growth with open finance in Malaysia
Varnika Goel
Integrating authentication to Apollo Graphql server: JWT Authentication
11 February 2024
Gaurav Kumar
Enhance graphql documentation with graphql schema descriptions
2 March 2024
Gaurav Kumar
Empower Your GraphQL API Testing: A Step-by-Step Jest Guide
16 March 2024
Gaurav Kumar
Build Real-time notification API with Apollo Server and GraphQL subscriptions
3 April 2024
Gaurav Kumar
Best Architecture Options for SaaS Platforms
22 April 2024
Gaurav Kumar
Quick and Simple Method for Building a WebSocket Server in Node.js
7 May 2024
Gaurav Kumar
Reliable Background Task Execution using BullMQ and Node.js
20 May 2024
Gaurav Kumar
What is Database Sharding and How Does It Work?
18 January 2024
Gaurav Kumar
Building Robust Webhook Services in Node.js: Best Practices and Techniques
6 August 2024
Gaurav Kumar
Automate Your API Testing: Integrate Postman with GitHub Actions for Seamless CI/CD
4 September 2024
Gaurav Kumar
Ensuring API Reliability: Metrics, Tools, and Best Practices
25 November 2024
Gaurav Kumar
Integrating Metrics and Analytics with Custom GraphQL Plugins : Enhance GraphQL APIs
1 January 2025
Gaurav Kumar
A Beginner's Guide to Effective Prompting
15 April 2025
Revanth Regeti
Building Sparky: My Journey of Creating a Hilariously Sarcastic AI with LLMs
8 April 2025
Revanth Regeti
Sales enablement is failing—but what do top teams do differently?
10 June 2025
William Kiong Wai Lun
Meet Buddy 2.0: Our New Generative AI Work Copilot
12 February 2025
William Kiong Wai Lun
From concept to reality: The 40-day journey of Ask Twimbit
30 May 2023
Varnika goel
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