Bridging the Gap: AI Agents Built for Business, Not Just Big Budgets

The Business of Keeping us Sick

AI Runtime Stories (#5) National LLMs Are Not Built to Win Benchmarks

Omotenashi

The Era of Agentic CX: Orchestrating Outcomes with AI at the Core

The Most Underrated Lever in Business Is Right Under Your Nose

GCCs: From execution engines to innovation hubs

The Hidden Cost of “Ga Enakan”

Should You Still Invest in SAP, Oracle, or Microsoft ERP?

Who Builds the AI Nation?

AI Runtime Stories (#3) What OpenClaw Means for Every Organisation

What Chagee Gets That Telcos and Banks Don't

India’s Moment: Fix the Soil. The Seeds Are Already Top Notch.

Powering India’s digital infrastructure backbone for AI and cloud era.

CX Is Faster Than Ever. So Why Does It Feel Worse?

Where Strategy Meets Scale: India's GCCs

Rethinking Chatbot Performance in Global Travel 2026

Navigating the SaaS‑pocalypse: Why the Software Boom Is Hitting Its Breaking Point

The Agentic AI Barrier Isn't Technical

Is CRM eating the Contact Centre?

Our Ability to Visualize Far Exceeds Our Ability to Execute

The Telco Profit Reset

AI Runtime Stories (#1) Enterprise AI, as it actually runs.

Predictive CX: When Problems Get Solved Before Customers Feel Them

Redefining telecom ownership in the age of AI infrastructure

AI Runtime Stories (#1) Everyone Is Cooking From Someone Else’s Recipe

The Cignetti Blueprint: Why the "Connected CEO" Must Exit the Emergency Room

Why Airlines Don’t Make This Mistake and Telcos Do, everyday

AI at the Core, Orchestration at the Edge: Strategic Signals from NiCE’s FY2025 Results

What Will It Take for Telcos to Nail Sovereign Cloud?

The Death of the Dashboard: Why Malaysia’s Next CX Frontier is Agentic, Not Generative

VZ-Frontier deal - Has Fibre Become the Profit Anchor in Telecom?

How Digital Experiences Will Evolve in 2026

How SEA’s telcos can escape value destruction?

Patient Care in the Age of Agentic AI

India unlocks the new frontier of growth with Nano GCCs

Why Global Capability Centers matter now for Japanese companies building in-house capabilities for the digital era

Discounts Win Indian Consumers. CX Keeps Them

When Telco Apps Become Experience Platforms

Powering Change: How Mission 300 Can Save Africa’s Forests and Future

The Rise of Silent CX: Designing Experiences Without a Single Word

Switching On Africa’s Future with “Mission 300”

Twimbit wrap 2025

IPO valuations: greed, ego or a system built without consequences?

Quarterly results: are we measuring what truly matters?

Hybrid cloud and infrastructure: the new intelligence layer of enterprise architecture

India is ready for AI in customer service, but brands are still catching up

Quantum Computing: Your Next Existential Threat and Greatest Opportunity

The Routing Decision No One Sees, And Every Patient Feels

AI’s Valuation Mirage: Why the Bubble Will Burst and Who Will Survive

From sight to sensation: How e-Taste and e-Smell VRs are rewriting CX

Your NPS Went Up. Your Budget Went Down. Here’s Why

From Tanks to Tech: Modernizing Defense Spending for the Digital Age.

Predictive CX Ethics: The Fine Line Between Help and Intrusion

Quantum Computing's Enterprise Moment: Lessons from HSBC's Breakthrough

The Great Brand Reckoning: Why boards and risk practitioners must start to worry

Humanoid AI transforming dealership experience

One-Man, One-Billion-Dollar Company or a World Worth Living?

Justice Delayed Is Justice Denied: Can Agentic AI Lawyers Help India’s Legal System?

AI-Driven Training for BPO Agents: Personalized Learning Paths and Metrics

The Birthday Marketing Paradox: Why More Touchpoints Are Creating Less Impact

Chatbots vs. Agent Assist AI: Finding the Perfect Balance for Customer Support

Why Telcos Should Rethink Their Large Language Model (LLM) Strategy

One tap, two taps, three taps: Inside HDFC Bank’s new mobile banking experience

Forget Photoshop: Google’s Nano Banana points to the future of visuals

The Future of Genius: From Human Potential to Agentic AI

The Khairul Aming Phenomenon: How Authenticity Built Malaysia's Most Beloved Food Empire

Unlocking Growth: The India–Japan Opportunity

Leveraging AI to optimize workflow automation in BPOs

Leading Strategic Growth in the Age of AI

How AI is transforming the future of business operations in 2025

Enterprise AI Infrastructure: Navigating the Strategic Shift from Cloud Dominance to Hybrid Control

Navigating the Monsoon of Competition: Can ChatGPT Go Weather India’s Market Storm?

Uncovering the Wealth Gap: Why Hard Work Isn’t Always Fairly Rewarded

The Changing Era of Search: From Keywords to Conversations

CX Journal #3: Rituals That Build Lifelong Customer Bonds

Why traditional CX metrics don’t work for Gen Z (and what to track instead)

The End of the Race to Zero: Is a New Era Coming for Singapore’s Telecoms?

Persistent SIM Binding for OTT Apps: India’s Security Masterstroke or a Privacy Disaster in the Making?

GPT-5: OpenAI just rewrote the AI playbook — again

CX Journal 2: We put Indonesia and Singapore’s immigration to the test - the surprises will shock you

The $1.5B Signal: Why the Genesys Funding Round Marks a New Era in Customer Experience Technology

Sovereign Cloud Wars: Is Airtel India’s David Against Global Goliaths?

CX Journal #1: Frictionless Journeys and Playful Stays

The Need for (Less) Speed: Why Smart Sales Teams Are Slowing Down to Go Further

NiCE Acquires Cognigy: A Strategic Catalyst for AI-Driven CX Orchestration

Trust Bank: Velocity over depth?

CX Stars 2024: Indonesia Emerges as a CX Powerhouse

Experience-Led Selling: Why a Winning Sales Motion Should Feel Like Spotify

Why Telcos Need to “Un”Telco Themselves Before Becoming Techcos

How Ancient Wisdom and Modern AI Can Revolutionise Human Health

“You Can’t Sell to Me”: Why Buyers Hold All the Power in B2B Sales

Podcasts as the hidden engine of customer loyalty- use cases, impact, and more

E-commerce, Online travel fuel growth for Brunei Digital Economy

Your LLM Just Dialed In — Meet TLMs: The Telecom Brains Revolutionizing Networks

The Role of social media in digital customer experience management: Leveraging platforms effectively

From Content Overload to Clarity: Fixing the Sales Fatigue

A Way to Remember, A Reason to Continue: Reimagining Sahabat-AI

Zus Coffee: Blending innovation and authenticity