Contacting us

If you have questions about your account, this Privacy Statement, or how Twimbit handles personal information, cookies, or similar technologies, you may contact us at security@twimbit.com.

To help protect your information and ensure secure handling of requests, Twimbit may require verification of your identity before responding to certain inquiries or fulfilling requests related to personal data

Information we collect or you share with us.

Twimbit collects information to provide, operate, improve, and secure its services.

• Personal information: Name, email address, company name, postal address, and contact details provided during account registration or plan upgrades.
• Account preferences and settings: Information such as content preferences, ratings, and configuration choices made within your account.
• Authentication: Twimbit uses a third-party authentication provider to manage user login and account authentication. When you sign in or create an account, certain information (such as your name, email address, and authentication identifiers) is processed by the authentication provider to verify your identity and enable secure access to the services.
  
  Twimbit does not store user passwords. Authentication data is handled in accordance with the security practices of the authentication provider and used solely for access management and account security purposes.
• Communications and interactions: Information shared when you contact customer support, participate in surveys, or engage in promotional or marketing activities.
• Media content: Images, videos, and other digital assets that you upload to or process through the Twimbit platform.
• Service usage information: Details about how you use the service, including activity within the platform, search queries, and content interactions.
• Communication engagement data: Interactions with emails, text messages, push notifications, and in-app messages.
• Technical and usage data: Information related to your access and use of the services, including IP address, browser type, access time, device identifiers (such as operating system and hardware version), pages viewed, and referral sources.
• Publicly Available Information: Information obtained from publicly available sources or third parties, where permitted, which may be combined with information collected directly through our services.
• Corporate Client and Business Contact Information: Where services are provided to organizations, Twimbit may process business contact information of employees or authorized representatives for service delivery and contractual purposes.
• Recruitment and Career Information: If you apply for employment or contracting opportunities with Twimbit, we may collect information such as resumes, employment history, interview notes, professional references, and background verification details (where applicable).
• Cookies and tracking technologies: We and our service providers may use cookies, web beacons, and similar technologies to understand usage patterns, improve functionality, and enhance user experience. Additional details are described in the Cookies section.

Aggregated and De-Identified Information

Twimbit may aggregate, anonymize, or de-identify personal information so that it no longer identifies an individual. Such information may be used for research, analytics, benchmarking, product improvement, and business development purposes. Twimbit does not attempt to re-identify de-identified data.

• Payment Information: Twimbit uses third-party payment processors to handle online subscription transactions. We may receive limited payment-related details (such as company name, billing address, payment amount, and transaction date), but we do not store or process credit card or payment method information directly.
  
  For certain business-to-business (B2B) engagements, including advisory, consulting, research subscriptions, events, or other enterprise services, payments may be processed directly through Twimbit’s accounts or finance department via invoicing arrangements. In such cases: Payment processing may involve the exchange of billing information, company registration details, tax identification numbers, bank transfer details, and related financial documentation.
  
  Twimbit processes such information solely for contractual fulfillment, invoicing, reconciliation, compliance with tax and accounting requirements, and financial record-keeping.  
  ‍
  Financial records are maintained in accordance with applicable accounting, audit, and regulatory requirements and are subject to appropriate access controls and security safeguards.  
  ‍
  Twimbit does not request or collect sensitive financial credentials such as online banking passwords, OTPs, or full card authentication data via email or messaging channels.  
  ‍
  Refund eligibility, cancellation terms, and other service-related conditions are governed by Twimbit’s Terms & Conditions or the applicable service agreement. Users are encouraged to review those terms for detailed information regarding billing, refunds, and service commitments.
  
• Payment Security and Fraud Awarenes: Twimbit is committed to protecting users and clients from fraudulent or malicious activity, including phishing and payment-related scams
  Twimbit will never:

• Request passwords, authentication codes, or one-time passwords (OTPs) via email or phone.
• Ask you to share full credit card details through unsecured communication channels.
• Request changes to banking instructions without formal written confirmation through authorized business channels.

If you receive any suspicious communication claiming to be from Twimbit — particularly regarding payment requests, invoice changes, or credential verification — please contact us directly at security@twimbit.com before taking any action.
‍
Users and clients are encouraged to verify payment instructions through established communication channels to prevent fraud.
‍
While Twimbit implements reasonable safeguards to protect against fraud, Twimbit cannot be held responsible for losses arising from fraudulent communications, phishing attacks, or unauthorized third-party actions that occur outside Twimbit’s systems or without Twimbit’s direct involvement.

Use of information

Twimbit uses information to operate, maintain, and improve its services, personalize user experience, support marketing and other business activities, process registrations and payments, and communicate with users.

Where applicable, Twimbit processes personal information based on contractual necessity, legitimate business interests that do not override individual rights, compliance with legal obligations, or consent where required by law.

• Service Operation: To provide, operate, deliver, monitor, and maintain Twimbit services, including system administration, troubleshooting, maintenance, and upgrades.
• Product Development and Improvement: To enhance functionality, quality, performance, and user experience, and to develop new features and services.
• Customer Support: To provide customer assistance and technical support, respond to requests and inquiries, and resolve service-related issues. Access to customer information is limited to authorized personnel and restricted to what is necessary to perform support, security, or service integrity functions.Twimbit uses a third-party authentication provider to manage user login and account authentication. When you sign in or create an account, certain information (such as your name, email address, and authentication identifiers) is processed by the authentication provider to verify your identity and enable secure access to the services.
  
• Communication: To send administrative and service-related communications, such as technical notices, security alerts, invoices, product updates, surveys, newsletters, training materials, event reminders, and marketing or promotional messages.
• Account Administration: To create and manage user accounts, complete transactions, and deliver billing and other administrative information, including purchase confirmations, receipts, and invoices.
• Business Relationship Management: To manage and maintain relationships with clients, partners, and prospective customers, including responding to inquiries, delivering proposals, and providing service-related information.
• Organizational Reporting and Service Analytical: Where services are provided to organizations, Twimbit may provide aggregated and non-identifiable usage insights to corporate clients to support service evaluation and contractual reporting.
• Marketing Activities: To analyze usage trends and interactions with our services and website, improve marketing effectiveness, and personalize content or features based on user interests and preferences.
• Security: To detect, investigate, prevent, and respond to potential security incidents, fraudulent transactions, unauthorized access, and other harmful or prohibited activities.
• Corporate Client and Business Contact Information: Where services are provided to organizations, Twimbit may process business contact information of employees or authorized representatives for service delivery and contractual purposes.
• Recruitment and Career Information: If you apply for employment or contracting opportunities with Twimbit, we may collect information such as resumes, employment history, interview notes, professional references, and background verification details (where applicable).
• Cookies and tracking technologies: We and our service providers may use cookies, web beacons, and similar technologies to understand usage patterns, improve functionality, and enhance user experience. Additional details are described in the Cookies section.

Disclosure of information

Twimbit may share information for the purposes described below and as outlined in this Privacy Statement.

Service provides

Twimbit engages third-party companies, agents, or contractors (“Service Providers”) to perform services on our behalf or assist in delivering our services. These services may include, for example:

• Infrastructure, hosting, and IT services
• Security, fraud prevention, and monitoring
• Payment processing and billing support
• Customer support and communications
• Marketing, advertising, and event management
• Analytics, data enhancement, and service optimization
• Survey administration and feedback collection

Service Providers may access personal information only as necessary to perform their services and are not authorized to use or disclose such information for their own purposes.

Partners and integrations

Twimbit may work with third-party platforms or service partners to deliver certain features of the service. When you choose to use these features, we may share limited information with those partners only to support the functionality you requested.

Promotional activities  

From time to time, Twimbit may offer joint promotions, programs, or events with third parties. Participation in such activities may require sharing certain information (such as name or contact details) to fulfill the promotion or incentive. These third parties are responsible for their own privacy practices.

Business transactions

In the event of a business transaction such as a merger, acquisition, reorganization, or sale of assets, information (including personal information) may be transferred as part of that transaction. Any receiving party will be required to handle such information in a manner consistent with this Privacy Statement.

User initiated sharing

You may choose to share information through features made available within the services, including:

• Sharing content via link, or other sources
• Using social sharing tools or social plugins

Social platforms and plugins are operated by third parties and are governed by their own terms and privacy policies.

Legal, Security, and Safety reasons

Twimbit and its Service Providers may disclose information where reasonably necessary to:

• Comply with legal or regulatory obligations or lawful requests
• Enforce applicable terms, policies, or agreements
• Detect, prevent, or investigate fraud, security incidents, or other harmful activities
• Protect the rights, property, or safety of Twimbit, its users, or others

Such disclosures are made only when appropriate and consistent with this Privacy Statement.

Information is disclosed strictly on a need-to-know basis and only where appropriate technical, organizational, and contractual safeguards are implemented.

Aggregated and De-Identified Information

Twimbit may share aggregated, anonymized, or de-identified information that does not reasonably identify individuals. Such information may be used for research, analytics, benchmarking, reporting, and business development purposes.

Information is disclosed strictly on a need-to-know basis and only where appropriate technical, organizational, and contractual safeguards are implemented.

Data retention

Twimbit retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Statement, including providing and improving our services, complying with legal or contractual obligations, resolving disputes, enforcing agreements, and maintaining security.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable operational or business requirements.

Where accounts are deactivated or services are terminated, Twimbit may retain certain information for a limited period as necessary to comply with legal obligations, prevent fraud, resolve disputes, enforce agreements, or maintain records required for audit or regulatory purposes.

Personal information may also be retained in backup or archival systems for a limited duration in accordance with internal data retention policies and disaster recovery procedures.

When personal information is no longer required, Twimbit will securely delete, anonymize, or de-identify the information in accordance with our data management and security practices.

Security safaguard

Twimbit implements appropriate technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Twimbit is ISO 27001:2022 compliant, an internationally recognized standard for information security management. As part of this compliance, our processes, systems, and people-related controls are reviewed and audited by an independent third-party accreditation body. These audits are conducted periodically to ensure continued alignment with the standard.

Our security measures include, but are not limited to:

• Encryption: Data is encrypted both in transit and at rest using appropriate cryptographic controls.
• Access Controls: Role-based access controls are enforced to ensure that information is accessible only to authorized personnel on a need-to-know basis.
• Personnel Security: Employees and contractors are subject to confidentiality obligations and security awareness practices.
• Vendor Security Management: Service Providers are assessed and contractually required to implement appropriate data protection and security measures consistent with industry standards.
• Vulnerability Management: Automated security tests and scanners are used to identify and address common security risks, including those referenced in the OWASP Top Ten.
• Security Audits and Risk Assessments Regular internal and external reviews are conducted to identify, assess, and mitigate security risks.
• Incident Response: Defined incident response procedures are in place to enable timely detection, investigation, and response to security incidents.
• Secure Product Design: Security considerations are embedded into product features and development practices to enhance data protection.

While Twimbit implements commercially reasonable safeguards, no method of transmission over the internet or electronic storage system can guarantee absolute security. Twimbit continuously reviews and enhances its security posture based on evolving risks, technologies, and regulatory expectations.

Access to account

Your Twimbit account is intended for use by a single authorized user. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Sharing account access with others is not permitted.

Twimbit may offer seamless or persistent login features through the Twimbit application. If you choose to use these features, authorized devices may remain signed in to your account until you actively log out. You are responsible for managing access to your devices and logging out from devices you no longer use or control.

If you believe your account has been accessed without authorization, you should notify Twimbit promptly so appropriate security measures can be taken.

Your choices and controls

Twimbit provides users with choices and controls over how their information is used and managed.

• Account Settings: You may review, update, or correct certain account information through your account settings.
• Communication Preferences: You may choose whether to receive marketing or promotional communications. You can update your preferences or opt out at any time using the instructions provided in such communications.
• Cookies and Similar Technologies: You may control the use of cookies through your browser or device settings. Disabling cookies may affect certain features of the service.
• Marketing Communications: You may opt out of promotional emails or messages while continuing to receive essential service-related communications.
• Account Deactivation: You may request account deactivation by contacting Twimbit, subject to applicable data retention and security requirements.

Contact & Complaint Handling

If you have questions, concerns, or complaints regarding this Privacy Statement or Twimbit’s handling of information, you may contact us using the details provided below.

Twimbit reviews and addresses privacy-related inquiries and complaints in a timely and appropriate manner. Where required, we may request additional information to verify your identity before responding, in order to protect the security of your information.

If a concern cannot be resolved immediately, it will be reviewed internally and handled in accordance with Twimbit’s policies and procedures. We aim to address complaints fairly and transparently.

Contact Details:

Email: security@twimbit.com