Ask AI’s take: Artificial Intelligence (AI) is making significant strides in the telecommunications sector, particularly in the Asia-Pacific region. Here are some of the latest AI breakthroughs in telecom as highlighted in recent reports:

• Enhanced AI capabilities in 5G networks: Companies like SoftBank are integrating advanced AI technologies such as AITRAS to improve the efficiency and capabilities of 5G networks.
• AI-powered customer support: Rakuten Mobile has launched AI Assistant 2.0, which provides 24/7 personalized customer support, enhancing user experience and service responsiveness.
• AI infrastructure advancements: Telekom Malaysia (TM) has initiated GPU-as-a-Service to advance AI infrastructure, facilitating more robust AI applications and services in Malaysia.
• Development of AI-driven solutions: Indosat, in collaboration with GoTo, has developed Sahabat-AI, a project aimed at bolstering Indonesia's digital sovereignty using open-source large language models (LLMs).
• AI in customer service: SK Telecom is leveraging proprietary AI-powered language models to enhance customer service, making interactions more efficient and tailored to individual needs.

These initiatives demonstrate a strong focus on leveraging AI to enhance network capabilities, improve customer interactions, and support digital transformations within the telecom industry.