Ask AI’s take: Treating eSIM as just another tech upgrade means missing out on its true potential as a digital growth engine and customer experience differentiator. Leading telcos are leveraging eSIM to transform acquisition, monetisation, and brand positioning—far beyond a simple SIM replacement.

1. eSIM is now a critical digital acquisition and monetisation channel, not just a technical enhancement. Operators optimising the entire eSIM journey—from attract and discover to purchase, activate, and experience—are setting new benchmarks for digital-first telco experiences.
2. Top performers focus on seamless, near-instant purchase-to-activation flows, automated compatibility checks, and flexible plan configurations, turning eSIM into a scalable growth lever rather than a background feature.
3. The most successful telcos are using eSIM to drive brand differentiation, customer satisfaction, and loyalty by delivering effortless discovery, transparent pricing, and robust post-activation support—far beyond what a standard tech upgrade achieves.

Sources:

• eSIM -Telco CX benchmarking

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Creating a more inclusive future at the Twimbit Telecom Awards 2026

This year, the Twimbit Telecom Awards 2026 is proud to partner with the Goh Chok Tong Enable Fund (GCTEF) — an organization dedicated to empowering Persons with Disabilities (PwDs) through financial support, skills development, and recognition of achievements that foster greater inclusion.

Through this partnership, we aim to:

• Create awareness and employment opportunities for PwDs
• Celebrate and spotlight inspiring achievements
• Raise funds to support meaningful initiatives and causes

Hosted at the iconic Capitol Theatre, this inaugural collaboration will also feature a series of special performances as part of the evening’s programme.

Complimentary invitations are extended to all service providers, Twimbit partners, and customers. Others are warmly welcome to join by making a small contribution in support of GCTEF.

GCTEF Support Page