Telstra, helping the unconnected stay connected

Summary

This report examines Telstra’s approach to digital inclusion and its broader environmental, social, and governance (ESG) initiatives within the telecommunications sector. Focusing on how Telstra supports vulnerable and unconnected populations, the report explores the company’s specialised programs, products, and partnerships aimed at bridging the digital divide in Australia. It details Telstra’s efforts to make digital services accessible for low-income groups, people with disabilities, older Australians, regional and remote communities, First Nations peoples, and those experiencing social challenges such as unemployment or homelessness. The report also covers Telstra’s environmental responsibility, highlighting its extensive electromagnetic energy (EME) testing related to 5G network deployment. It addresses how Telstra manages public health concerns by adhering to EME safety standards and transparently sharing information from health agencies and real-world testing. On the governance front, the report outlines Telstra’s ‘Transparent Whistleblower’ policy, which encourages ethical conduct and provides protections for employees and stakeholders to report concerns confidentially. The analysis considers how these ESG initiatives contribute to Telstra’s reputation as a responsible and community-minded organisation. Key questions addressed include: How does Telstra design and implement digital inclusion programs? What measures does it take to ensure 5G safety and public trust? How does its governance framework support ethical behaviour and transparency? The report provides a comprehensive overview for stakeholders interested in ESG practices, digital accessibility, and responsible telecommunications leadership.