Best telco to ace “E-commerce”: Taiwan Mobile (Asia Pacific telecom service provider winners 2022)

Summary

This report examines how telecom operators in the Asia Pacific region are leveraging e-commerce and over-the-top (OTT) media services to drive growth beyond traditional network-based offerings. Focusing on Taiwan Mobile, the analysis explores how telcos are expanding into digital services such as online retail, payments, and media streaming, which allow for scalable operations across borders without the constraints of domestic licensing. The report details Taiwan Mobile’s approach to building and scaling its e-commerce platform, including its expansion into Southeast Asian markets like Thailand, Malaysia, the Philippines, and Vietnam. It also covers the company’s investments in logistics infrastructure, strategic partnerships with international brands, and diversification into new product categories. Key questions addressed include: What strategies are leading telecom operators using to succeed in e-commerce? How are digital services enabling telcos to compete in new markets? What operational and partnership models are proving effective for cross-border expansion? The report also provides an overview of the Asia Pacific telecom service provider landscape, highlighting notable winners in the region. Readers will gain insights into the evolving role of telecom companies in the digital economy and the factors influencing their success in e-commerce and OTT services.