In a groundbreaking move, Nvidia recently announced a catalogue of pre-trained, customised AI workflows called NIM Agent Blueprints. The workflows will change the way enterprises build Gen AI applications, making the process more accessible and efficient than ever before.
Nvidia Interface Microservices (NIM) Agent Blueprints are ready-to-use AI workflows that are packaged with:
The key advantage? Enterprises can modify these blueprints using their own business data, deploy them across accelerated data centers and clouds, and continuously refine them based on user feedback—creating a powerful, data-driven AI flywheel.
Global enterprises are evolving beyond basic Gen AI use cases such as content generation and augmentation, coding or summarization. The new frontier lies in advanced, agentic applications that can orchestrate complex workflows, coordinate activities between multiple AI agents and perform sophisticated tasks on behalf of humans. This shift represents a significant leap that helps us become more productive, digitalise underlying processes and accelerate the automation of workflows across various functions at-scale.
Most of the opportunities with AI agents are gaining traction within the customer care and for agent training domains. A digital sales AI assistant can guide the customer throughout their journey by aggregating relevant information, providing product specifications for comparison and offering personalised recommendations. Another example involves an AI assistant for customer service agents attending to a distressed customer who receives real-time recommendations for issue resolution, suggested conversation scripts based relevant knowledge articles and personalised coaching on linguistic and speech elements.
Organizations must prioritize effective data management and change management to rewiring how functions work to get the most out of these digital entities. Safeguarding stakeholders from risks like model hallucinations and addressing potential mistrust through robust governance are also critical elements of success.
AI agents and their architecture should be integrated as part of a comprehensive strategy to accelerate organization-wide AI adoption, not merely as new tools. Success requires a holistic approach that addresses technical, operational, and cultural dimensions, ultimately driving innovation and adoption of AI at scale.