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Creating a thriving workplace for superior employee experience

Long hours, late nights and weekend shifts are part and parcel of the traditional work culture. However, these practices are no longer sustainable, often resulting in employee burnout and diminished productivity. Just as a car needs a well-maintained engine to run smoothly, organisations rely on their employees to drive success.

On that note, it’s clear that the secret to today’s success is a thriving workplace. Our previous blog emphasised cross-functional teams in innovation, creativity, and customer experience (CX). 

Building on our CX foundation, the next step is how companies handle their EX (Employee Experience). This week’s blog covers 3 must-know components to create a thriving workplace.

Championing employee wellbeing  

While remote work has offered flexibility, it has also brought new challenges, such as deteriorating mental health. Organisations must prioritise the overall wellbeing of their employees to ensure they perform at their best by:

  • Focusing on mental health support with on-site counselling: CIMB Malaysia provides hotlines and WhatsApp chats for immediate mental health support. Additionally, RHB Bank implemented a Peer Support Programme where employees with certified mental health training offer preventative support to their colleagues.
  • Flexible working hours and reduced work weeks: For example, a four-day workweek can help employees better manage their workload and accommodate diverse needs, significantly enhancing satisfaction and productivity.

Recognition and reward programs

Employees often work diligently to meet project deadlines, only to jump to the next task without rest or recognition – a potentially demoralising cycle. Shifting this dynamic by recognising and rewarding employees’ efforts can work wonders for employee morale. Learn how to foster a culture of appreciation, boost employee morale and enhance job satisfaction with a few effective initiatives:

  • Personalised career advancement opportunities for high-performing employees: The “Blibli Stars” program by Blibli empowers top performers with advanced learning experiences, hands-on projects, and mentorship from experienced leaders.  
  • Peer recognition: Facilitate a culture of recognition and appreciation through peer-nominated awards or a simple shout-out system.

Professional development initiatives and career path exploration

Regardless of the job or industry, every employee aspires to climb the corporate ladder. Offering opportunities for professional growth and career exploration is vital for maintaining a motivated workforce. Here’s how organisations can support their employees:

  • Skill development: Provide opportunities for employees with on-the-job training, mentorships, and structured learning or certification programs.
  • Career exploration: Empower employees with the opportunity and confidence to explore new career paths through monthly career coaching sessions without fearing job loss.  

Benefits of positive EX

For starters, ensuring your employees feel valued and supported is always great. As a result, they’re more likely to perform better and remain loyal to the company, significantly reducing hiring and training costs.  In fact, companies with exceptional EX experience 40% less employee turnover than their competitors.  

Furthermore, achieving globally recognised awards such as the Great Place to Work Awards, Fortune’s 100 Best Companies to Work For, and Forbes World’s Best Employers can enhance a company’s reputation and attract top talent. Job seekers are 15 times more likely to choose a company that has been certified as a great place to work by its employees.  

In short, employee wellbeing, robust recognition programs, and support for career development are key to a thriving work environment. This approach not only drives superior CX but also ensures sustainable business success.